Frequently Asked QuestionsOur customers often have question about the nature of our products, the time of delivery, methods of payment, etc. To further serve you, we have compiled the following answers to Frequently Asked Questions.
If your question is not addressed here, please contact us to further assist you.
- How do I contact you?
- What are your shipping costs?
- How long until I get my order?
- Can I speak to some-one on the phone?
- How do I make my payment?
- Do You have a Mail Order Form?
- Do you have a Refund Policy?
- Where do you ship to?
- Do you offer wholesale?
What are your shipping costs? TOP
How long until I get my order? TOP
We aim to dispatch all orders within 3 - 4 days. However, if your item is out of stock during busy periods, it may take up to 2 weeks to send out your order.
Please use our Order Tracking to track your order. You may also contact us with any questions about an order you have placed.
Can I speak to some-one on the phone? TOP
How do I make my payment? TOP
- Credit/Debit Card
- Cheque (UK banks only)
- Postal Order (UK only)
Do You have a Mail Order Form? TOP
Do you have a Refund Policy? TOP
If you are unhappy with your purchase for any reason, please contact us within 7 days of receiving your products. We will offer a refund for products that are returned unworn with tags still in place. (Buyers are responsible for return postage).
Where do you ship to? TOP
We highly recommend purchasing optional insurance; you may contact us to insure your shipment.
Do you offer wholesale? TOP
We are currently discontinuing our wholesale programme at this time.