Frequently Asked Questions

Our customers often have question about the nature of our products, the time of delivery, methods of payment, etc. To further serve you, we have compiled the following answers to Frequently Asked Questions.

If your question is not addressed here, please contact us to further assist you.

How do I contact you? TOP
Our mailing address, telephone number, and a contact form for email communication are available on our Contact Us page.

What are your shipping costs? TOP

 
We charge a flat rate shipping:
 
UK Shipping: £1.50
Worldwide Shipping: £2.50
 
 

How long until I get my order? TOP
We aim to dispatch all orders within 3 - 4 days. However, if your item is out of stock during busy periods, it may take up to 2 weeks to send out your order.

Please use our Order Tracking to track your order. You may also contact us with any questions about an order you have placed.

Can I speak to some-one on the phone? TOP

Yes you can!

If you would like to speak to a real person, please use our Contact form to email us your telephone number tand a convenient time to reach you. We will gladly return your call!

How do I make my payment? TOP

We accept the following payment methods:
  • Paypal
  • Google checkout
  • Credit/Debit Card
  • Cheque (UK banks only)
  • Postal Order (UK only)
 
All credit card and Paypal payments are made through a secure page on a secure server.
 
To send a cheque, please make payable to Emma-Louise Burt and send to the following address:
 
KittyCat Boutique
34 Orkney Place
Falkirk
FK1 2PL

Do You have a Mail Order Form? TOP

Yes we do!

Download our mail order form.

We will also soon have a printed catalogue available. Keep checking the website for more details!
 
 

Do you have a Refund Policy? TOP

Yes - here at KittyCat Boutique, we only want happy customers.

If you are unhappy with your purchase for any reason, please contact us within 7 days of receiving your products. We will offer a refund for products that are returned unworn with tags still in place. (Buyers are responsible for return postage).
 
We regret that we are unable to accept returns on catnip products due to health and hygiene reasons. Thank you for your understanding.

Where do you ship to? TOP

We ship to the UK, the USA, Europe and Australia. If your country has not been mentioned, please contact us to request consideration of shipment to your country.
 
Shipments outside the UK are shipped via International Airmail. We are not responsible for any customs fees or missing packages.

We highly recommend purchasing optional insurance; you may contact us to insure your shipment.

Do you offer wholesale? TOP

We are currently discontinuing our wholesale programme at this time. 

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